Informed Care
Healthcare Navigation
Healthcare Navigation
Informed Care
HEALTHCARE NAVIGATION & PATIENT ADVOCACY
Be confident in your care.
A new diagnosis or chronic illness is hard enough. Getting the right care shouldn't be a second battle. Informed Care helps you understand your options, prepare for your appointments, and navigate a complex system .
Complex & rare conditions
Cancer diagnosis & treatment
Second opinion coordination
Clinical trial navigation
Healthcare is complicated by design. Navigating it alone shouldn't be your job.
Medicine has advanced at an extraordinary pace, and that's a good thing. But it has also made the system harder to navigate. Treatments are specialized, institutions are siloed, and the evidence base shifts constantly.
When you or someone you love receives a serious diagnosis, you suddenly need to become an expert in a field that takes doctors years to master. You're expected to make consequential decisions while managing fear, fatigue, and an avalanche of information.
There is a difference between treating the disease and caring for the patient. Informed Care bridges that gap by ensuring the care you receive reflects your values, your priorities, and the best available evidence.
WHY IT MATTERS
The data is clear: patients who are informed and supported get better care.
The gap between having expert support and navigating alone can mean a delayed diagnosis, a missed treatment option, or a lack of clarity on your medication instructions.
~50%
of patients could not correctly recall their diagnosis, treatment plan, and medication changes 1-2 days following a hospital stay
3.6x
higher risk of operative death for coronary-artery bypass surgery with a "low-volume" surgeon vs. a "high-volume" surgeon
67%
of studies found patients with a navigator had significantly better care outcomes
WHAT WE DO
Expertise that turns information into action
Informed Care offers personalized support for individuals and families navigating a complex diagnosis or chronic condition. Our services are grounded in biomedical science, health systems expertise, and a decade of frontline experience at leading academic medical centers.
Diagnosis & Treatment Research
Receive a clear, plain-language summary of your condition, test results, and treatment options that focuses on peer-reviewed evidence and translated for real-world decision making.
Appointment Preparation & Attendance
We help you prepare targeted questions before your visit, attend appointments by phone to take notes and ensure key issues are addressed, and provide a written summary of what was discussed.
Second Opinion Coordination
When your diagnosis or treatment plan warrants a second look, we identify the right specialists and institutions, verify insurance coverage, and coordinate the transfer of your records and history.
Medical Records Binder
A comprehensive, organized record of your care including doctors, medications, diagnoses, test results, and insurance information so nothing is ever lost and every provider has what they need.
Clinical Trial Navigation
Identify and summarize clinical trials relevant to your diagnosis, determining eligibility, and guiding you through the process of enrolling in a study that may expand your treatment options.
Ongoing Care Partnership
For patients managing chronic illness, we offer sustained support across the continuum of your care: monitoring changes, preparing for follow-up visits, and serving as a consistent, informed voice on your team.
HOW IT WORKS
Every engagement begins with a conversation because your situation is unique and your care should reflect that.
Clear, collaborative, and built around you
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Free consultation call
We learn about your diagnosis, your goals, and where you feel stuck. You leave with a clear sense of how we can help.
Personalized care plan
We develop a scope of support tailored to your condition, your care team, and your priorities. There is no one-size-fits-all model for healthcare, our care plans range from a one-time research brief to ongoing advocacy.
Active support & advocacy
We dive in researching, attending visits, coordinating care, summarizing information, and ensuring your voice is heard at every step.
Informed decision, better outcomes
You and your family have the clarity and confidence to make the choices that are right for you and a trusted partner by your side when it matters most.
ABOUT INFORMED CARE
Expertise forged at the intersection of science and the system
Marian "Manny" Hill
Founder, Informed Care
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MSE, Biomedical Engineering — University of Michigan
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Administrative Fellow — Dana-Farber Cancer Institute
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Assistant Vice President — Texas Children's Health Plan
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10+ years in academic medical systems
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Lean Six Sigma Black Belt
I founded Informed Care because I've seen from both sides how much the quality of patient advocacy matters. My background in biomedical engineering gives me the tools to understand your condition and treatment options. My decade in healthcare administration taught me how systems work, where they break down, and what it takes to get patients the access and quality of care they deserve.
Over the years, I have served as advocate for family members and close friends navigating diagnoses ranging from rare cancers to complex surgical conditions. In each case, I applied the same approach: deep research into the condition, coordination with leading specialists, careful attention to insurance and logistics, and a consistent focus on what mattered most to the patient.
I started Informed Care because where and who you get care from matters. We are here to help you get it right.